Last updated: November 12, 2026
These Terms of Service (“Terms”) govern your use of the WaterStone Cleaners website (waterstonecleaners.com) and our dry cleaning, laundry, and pickup and delivery services. WaterStone Cleaners is operated by Impact Cleaners, LLC (“WaterStone,” “we,” “us,” or “our”). By using our website or services, you agree to these Terms. If you do not agree, do not use our services.
Our Services
WaterStone Cleaners provides professional dry cleaning, laundry, and wash & fold services at our Owasso and Tulsa locations, together with pickup and delivery service throughout the Tulsa metro area. Services include, among others: dry cleaning, shirt laundry, wash & fold, wedding gown cleaning and preservation, leather cleaning, alterations, and cleaning of comforters, draperies, curtains, and other household items.
Pickup and Delivery
- Recurring route pickup and delivery is provided free of charge to customers on an established route schedule (typically twice weekly, depending on location).
- One-time pickup and drop-off service is available for a fee of $5.00.
- You are responsible for making garments available at the agreed pickup location and time. Items left unattended are left at your sole risk.
- Delivery days and times are estimates only and may shift for weather, traffic, or operational reasons without notice or liability.
Turnaround Times
All turnaround times are estimates, not guarantees. Standard service is typically ready the following business day. Same-day service is available Monday through Friday for items received by the posted cutoff time at participating locations. Specialty items — including wedding gowns, leather goods, preservation services, draperies, and items requiring special handling or ordered materials — require additional time.
Subscriptions
Wash & fold subscriptions are billed monthly at the plan rate selected (Single $75, Couple $109, Family $185 per month, or as otherwise posted at signup). Subscriptions renew month to month until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. Subscription pounds are tracked per billing period and do not roll over unless expressly stated in the plan terms at signup.
Pricing and Payment
Prices are as posted in our stores and point-of-sale system when service is ordered and may change at any time without notice. Payment is due at pickup or delivery unless a billing account or subscription is in place. We may hold garments until all charges are paid in full. You are responsible for any costs we incur collecting unpaid balances, to the extent permitted by law.
Garment Care, Damage, and Loss
We use processes appropriate to each garment and its care instructions, but cleaning inherently involves risk that the customer assumes except as expressly stated here:
- We are NOT responsible for damage resulting from inherent weaknesses or defects in fabrics or materials; normal wear; conditions not apparent before cleaning (including weakened fibers, dye instability, shrinkage, or pre-existing damage); missing or inaccurate care labels; or ornamentation, buttons, beads, sequins, or trims that cannot withstand standard cleaning processes.
- You must declare in writing, at drop-off, any item you believe is worth more than $250. Items not so declared are conclusively valued at no more than $250 for purposes of any claim.
- Claims must be reported within 7 days of pickup or delivery, in writing, with the original service receipt. Claims not made within that window are waived.
- Where we accept responsibility for loss or damage, our liability is limited to the item’s fair value (reflecting age, condition, and useful life), and in no event more than ten (10) times the charge for cleaning that item or $250, whichever is less.
- We are never liable for incidental, consequential, special, or punitive damages, or for loose items left in garments, including money, jewelry, and personal effects.
Unclaimed Garments
Garments not picked up within 30 days after their scheduled ready date may be charged storage. Garments unclaimed after 90 days, following reasonable attempts to contact you, are deemed abandoned and may be donated or disposed of without liability.
Right to Refuse Service
We may refuse or discontinue service to any customer, including for items we reasonably believe cannot be safely cleaned.
Website Use; Communications Consent
Site content is provided for general information and may change without notice. By providing your phone number or email address, you consent to receive service-related and marketing calls, texts, and emails from us (message/data rates may apply; opt out of texts by replying STOP and of marketing emails by unsubscribing). Consent is not a condition of purchase. Our online signup and account services are provided through third-party platforms (including SMRT); your use of those platforms is also subject to their terms.
Dispute Resolution
Any dispute arising out of these Terms or our services will first be addressed through good-faith negotiation. If not resolved within 30 days, the dispute will be resolved by binding arbitration in Tulsa County, Oklahoma, under Oklahoma law, and you waive any right to a jury trial and to participate in a class action. Our aggregate liability for any claim will not exceed the amounts stated in the Garment Care section.
Changes; Severability
We may update these Terms at any time; the posted version controls. If any provision is held unenforceable, the remaining provisions continue in full effect.
Contact Us
WaterStone Cleaners (Impact Cleaners, LLC)
9540 N Garnett Rd, Ste 115, Owasso, OK 74055
1427 S Harvard Ave, Tulsa, OK 74112
Phone: (918) 272-2424
Email: service@waterstonecleaners.com